Refund & Return Policy
Last updated: October 2, 2026
At Blackbird Whimsy, we carefully select and package each order. Because many of our products are curated surprise assortments, we want to make our return policy clear before you purchase.
Crystal Scoops and Curated Surprise Products
Crystal scoops are curated specifically to create an element of surprise.
Because the contents vary from scoop to scoop, we do not accept returns or refunds simply because a customer does not like a particular stone, color, shape, or combination received.
Natural variations are not considered defects.
Damaged Items
If an item arrives damaged, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- A description of the damage
- Clear photographs of the damaged item
- Photographs of the packaging, if applicable
We will review the situation and, when appropriate, offer a replacement, refund, or other resolution.
Incorrect Items
If you receive an item that is different from what you ordered, contact us as soon as possible.
We will work with you to correct the error.
Returns
If a mistake was made within your order, refunds will be issued in store credit and sent to the email attached with your customer account!
If looking to cancel your order, you must reach out through email 24 hours after order placement. Anytime after those 24 hours, cancellation cannot occur as we have already started fulfilling your order. Cancelling a order, you will be charged a cancellation fee!
In the event, for international orders (anywhere outside of the US), you are charged a customs fee and are unable to pay. A partial refund may be issued if and only if the package is returned. If the package gets lost, or is abandoned due to not paying the custom fees, we can not issue a refund.