FAQs

Welcome to Blackbird Whimsy — a little shop for found things, earthly wonders, crystals, minerals, and curiosities.

What is a crystal scoop?

A crystal scoop is a curated collection of crystals, minerals, stones, and other small treasures packaged together as a surprise assortment. Each scoop is thoughtfully assembled around a theme, color palette, or feeling.

Because each scoop is assembled from individual pieces, no two scoops are exactly alike.

What will be in my scoop?

The contents vary by collection, but may include tumbled stones, crystal points, chips, mini shapes, palm stones, worry stones, minerals, fossils, or other small curiosities.

Product listings will describe the general types of items you can expect. Individual stones, colors, shapes, sizes, and quantities may vary.

Can I choose my stones?

Our scoops are designed to be a surprise, so individual stones generally cannot be selected.

If a listing specifically offers customization or stone preferences, those options will be clearly stated on the product page.

Are the crystals natural?

We do our best to accurately identify and describe the materials we sell. Some stones are natural, while others may be polished, shaped.

When a treatment is known and relevant to the product, we will disclose it in the product description.

Why don't my stones look exactly like the pictures?

Natural stones are wonderfully imperfect. Color, pattern, texture, inclusions, shape, and size can vary significantly from one piece to another.

Product photographs are intended to represent the collection or type of item you will receive, not guarantee an identical piece.

Do you guarantee specific crystals in every scoop?

Unless specifically stated in the product listing, individual crystals are not guaranteed.

We may occasionally include surprise extras, special finds, or bonus pieces because part of the fun of Blackbird Whimsy is discovering something unexpected.

What is the special token?

Some Blackbird Whimsy collections may include a special token hidden among the scoops. If one is found during your scoop I will choose a gift for you. 

Are your vintage items actually vintage?

We will describe vintage, antique, collectible, handmade, and reproduction items as accurately as possible.

Because vintage and found objects have a history, minor wear, patina, imperfections, and signs of age may be part of their character. Any significant condition issues will be described in the listing.

Are your crystals ethically sourced?

We make reasonable efforts to work with reputable suppliers and source materials responsibly. Because supply chains can vary and complete mine-level traceability is not always available, we do not claim that every stone can be traced to its original source.

When a supplier provides specific sourcing information, we use that information when making purchasing decisions.

Do you sell items intended for children?

Some of our products contain small pieces that may present a choking hazard. Unless specifically stated otherwise, Blackbird Whimsy products are not intended as children's toys.

Please use appropriate caution around children and pets.

How are orders packaged?

We carefully package orders to help protect stones and other treasures during shipping. Packaging may vary depending on the size and contents of your order. We try to use recycled plastics and bubble wrap that come from our suppliers when we can. 

How quickly will my order ship?

Most orders will be processed within [2–4 business days].

During launches, sales, holidays, or unusually high order volumes, processing may take a little longer. If there is a significant delay, we will do our best to communicate it.

Do you ship internationally?

Yes! Blackbird Whimsy ships internationally. 

International shipping options and rates will be calculated at checkout based on your destination.

Please keep in mind that international orders may be subject to customs duties, taxes, import fees, or other charges imposed by your country. These charges are the responsibility of the customer.

International delivery times can also vary due to customs processing and other factors outside our control.

What happens if my order arrives damaged?

Please contact us as soon as possible, preferably within 48 hours of delivery, with your order number and clear photographs of the damaged item and packaging.

We will review the situation and work with you on an appropriate resolution.

Can I return my scoop?

Because crystal scoops are curated surprise products, we do not accept returns simply because the customer does not like the individual stones received.

Please see our Refund & Return Policy for complete details.

Can I cancel my order?

If you need to cancel an order, contact us as soon as possible. We can generally accommodate cancellations before the order has been shipped, but cannot guarantee cancellation once an order has entered processing or shipping.

What if I receive the wrong item?

Please contact us as soon as possible if you believe you received an incorrect item. Include your order number and photographs of what you received so we can correct the issue.

How can I contact Blackbird Whimsy?

You can reach us at:

Email: shannon@blackbirdwhimsy.com
We aim to respond to customer inquiries within [1–2 business days].